Control4 support & system maintenance

SmArt Pack is AudioConcept's annual Control4 maintenance and support package, designed to help keep your smart home system up to date, reliable and performing as it should. It provides ongoing technical support, system updates and other benefits designed to make managing your Control4 system easier.

SmArt Pack includes remote Control4 system updates, remote firmware updates for supported network equipment, system monitoring where applicable, reduced labour rates for call-outs and system updates, and a discount on eligible Control4 equipment purchased during the membership period. The package also provides ongoing access to our technical support team.

A maintenance package isn't essential for every Control4 system, but ongoing maintenance can help keep your system up to date and make it easier to access technical support when you need it. SmArt Pack provides a convenient way to maintain your system and gives you access to additional support benefits throughout the year.

Yes, in many cases we can support existing Control4 systems originally installed by another authorised dealer. Depending on the age, configuration and condition of the system, an initial site visit may be required before we can take on ongoing support.

For systems that were not originally installed by AudioConcept, an initial site visit may be required. This allows us to assess the existing Control4 system, programming and network infrastructure before taking responsibility for its ongoing support.

Site visits for installations not undertaken by AudioConcept are charged separately. Please contact us for current site visit pricing.

Many issues can be diagnosed and resolved remotely, depending on the system configuration and the nature of the problem. Where remote access is available, we may be able to investigate system issues, carry out software updates and make certain programming or configuration changes without an engineer needing to visit your property.

Where the system and associated equipment support remote access, we can carry out certain Control4 software and system updates remotely. We will advise if an update requires an on-site visit or additional preparation.

If an issue cannot be resolved remotely, we can arrange an engineer visit to investigate and resolve the problem. SmArt Pack members benefit from reduced labour rates for eligible call-outs and system updates.

Yes. Your network is an important part of any modern smart home, and network performance can have a direct impact on connected systems such as Control4, CCTV, multi-room audio and home cinema. Where required, we can assess and support the network infrastructure associated with your smart home.

Yes. We can assess older Control4 installations and advise whether an upgrade would be beneficial. This may include replacing an older controller, improving network infrastructure, updating interfaces or introducing newer Control4 functionality. We can recommend an appropriate upgrade path based on your existing system and requirements.

All AudioConcept Control4 installations include 12 months of standard support following installation. Once this period has ended, you can continue to access our support services as required or choose SmArt Pack for ongoing maintenance and the additional benefits included within the annual package.

SmArt Pack is available from £695 including VAT per year. Additional charges may apply for site visits, hardware, third-party services or work outside the benefits included within the package. Please contact us if you would like us to confirm the most appropriate support option for your system.