Last updated: 18 August 2026
AudioConcept is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how AudioConcept collects, uses, stores and protects personal information when you visit our website, contact us, purchase products or services from us, or otherwise interact with our business.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
AudioConcept is the organisation responsible for your personal information where we determine how and why that information is processed. If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:
AudioConcept
2 Lakeview Stables
Sevenoaks
Kent
TN15 6NL
Email: hello@audioconcept.co.uk
Telephone: 01732 807 579
2. Information we collect
We may collect personal information that you provide directly to us, including when you:
- submit an enquiry or contact form;
- request a quotation;
- purchase products or services;
- contact us by telephone, email or other means;
- arrange an installation or service visit;
- subscribe to receive marketing communications;
- create or use an account where applicable; or
- otherwise communicate with us about our products or services.
Depending on how you interact with us, this information may include your name, address, email address, telephone number, billing and delivery information, property or project details, and details relating to your enquiry or purchase.
We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, device information, pages visited and information about how you interact with our website.
3. How we use your information
We may use your personal information to:
- respond to enquiries and requests for information;
- prepare quotations and proposals;
- process and fulfil orders;
- arrange deliveries, installations and service visits;
- provide customer support and after-sales services;
- manage warranties and product-related enquiries;
- communicate with you about your account, order or project;
- administer and improve our website and services;
- maintain the security and functionality of our website;
- keep appropriate business and financial records;
- comply with legal and regulatory obligations; and
- where permitted, send you information about products, services, offers and news that may be relevant to you.
We will only use your personal information for purposes that are compatible with the reason it was collected or where otherwise permitted by law.
4. Our lawful basis for processing
Under the UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on one or more of the following:
Contract – where processing is necessary to provide products or services you have requested, fulfil an order or take steps at your request before entering into a contract.
Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include responding to enquiries, managing our customer relationships, improving our services and maintaining the security of our systems.
Legal obligation – where we are required to process information to comply with a legal or regulatory requirement.
Consent – where you have specifically given us permission to use your information for a particular purpose, such as certain forms of marketing or non-essential cookies.
The appropriate lawful basis depends on the particular processing activity.
5. Marketing communications
Where permitted by law, we may contact existing customers or individuals who have expressed an interest in our products and services with information about relevant products, services, offers or updates.
Where consent is required, we will only send marketing communications where you have provided the appropriate consent.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us at hello@audioconcept.co.uk.
Withdrawing consent will not affect the lawfulness of any processing carried out before consent was withdrawn.
6. Sharing your information
We do not sell or rent your personal information.
We may share personal information where necessary with trusted third parties who help us operate our business, provide products and services, or fulfil your requests. These may include:
- payment providers;
- delivery and logistics providers;
- manufacturers and distributors where necessary to fulfil an order or warranty;
- IT, website hosting and technical service providers;
- professional advisers such as accountants or legal advisers;
- website analytics or marketing service providers, where applicable; and
- government, regulatory or law enforcement authorities where we are legally required to do so.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.
7. International transfers
Some of the service providers we use may process information outside the UK.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection in accordance with applicable data protection legislation.
8. How long we keep your information
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet contractual, legal, accounting or reporting requirements.
The appropriate retention period will depend on the type of information and why we hold it. For example, information relating to purchases may need to be retained for longer than information relating to a general website enquiry.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
9. How we protect your information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
However, no transmission of information over the internet or electronic storage system can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, you provide information to us at your own risk.
10. Cookies and similar technologies
Our website uses cookies and similar technologies to provide essential functionality, remember preferences, understand how visitors use our website and, where applicable, support analytics and marketing.
Some cookies are strictly necessary for the website to operate, for example to maintain shopping basket functionality, process transactions or provide security.
Other cookies, such as certain analytics, advertising or tracking technologies, are not strictly necessary. Where required by law, we will ask for your consent before using these technologies.
You can choose whether to accept or reject non-essential cookies through our cookie consent mechanism. You can also change your preferences at any time.
We will provide clear information about the cookies and similar technologies used on our website and their purposes.
11. Third-party websites and services
Our website may contain links to third-party websites, services or platforms, including manufacturers, payment providers and social media services.
These websites operate independently from AudioConcept and may have their own privacy policies and terms. We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
12. Your data protection rights
Subject to certain legal conditions and exemptions, you have rights under UK data protection legislation, including the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information in certain circumstances;
- request restriction of processing in certain circumstances;
- object to certain types of processing, including direct marketing;
- withdraw consent where we rely on consent as our lawful basis; and
- request portability of certain personal information in a structured, commonly used and machine-readable format.
You can exercise your rights by contacting us at hello@audioconcept.co.uk.
We may need to verify your identity before responding to certain requests.
13. Complaints
If you have concerns about how we have handled your personal information, please contact us.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
Any updated version will be published on this page, together with the date on which it was last updated.